Earning Best Customer Service for 2019
Anjolee’s commitment to building strong customer relationships has earned the company a #3 ranking in Newsweek’s America’s Best Customer Service 2019 survey.
Newsweek asked consumers across the United States which brands they would recommend to their friends and family and Anjolee is proud to be one of the top online jewelers. You can find the list in the Nov. 30, 2018 issue of Newsweek (Anjolee is on pg. 37 in the Jewelers section), and online at Newsweek.com.
As a family owned business since 1977, Anjolee is entirely focused on providing expert advice to help each customer make an informed purchase. Fine jewelry is much more than an investment – it often carries a special meaning and will be cherished for a lifetime. For example, a wedding band symbolizes the love two people share and a unity bracelet can represent close ties with friends.
That is why we take a personalized approach to every call, email and online chat we receive, and it is why we absolutely love to hear the stories behind the purchases.
“For me, there is no better feeling than to hear how our jewelry – presented to someone special for a birthday, wedding anniversary, or other special occasion – touched the hearts of those involved,” says Marilyn,an Anjolee Jewelry Specialist. “It means so much to me to know that I helped make that moment happen.”
We also enjoy reading the feedback we receive in online reviews:
“I looked at many local and online sites for a platinum eternity band and by far Anjolee has the best price and quality, clarity and color over what I could find elsewhere. Customer service and delivery were outstanding. You should not waste your time or money going anywhere else!” – Colin, Oregon
“I am very happy with the ring and purchase. I waited too long to place order to get in time for my wife’s birthday but was very impressed with the customer service and how hard they worked to get the ring to me ASAP. They also sent a certificate of authentication overnight to at least give me something to present to my wife.” – Joseph, Texas
“Awesome company! Exquisite customer service – I actually got to speak to a live person! Very helpful! And great sparkly beautiful ring!” – Karl, Pennsylvania
“Customer service is over the top FANTASTIC here!!! I purchased a custom diamond tennis bracelet previously and she loves it so much it was a no brainer to come back to upgrade my wife’s wedding band for our 20th. Probably one of the best online jewelry companies. High quality merchandise at great prices!!! They also standby and honor their no hassle return policy. I would highly recommend and will continue to purchase any future items of this nature from Anjolee. – Ali, Texas
“An anniversary gift for my wife that absolutely hit it out of the park! Beautiful! Customer service is excellent, insuring it was actually me who placed the order, keeping me informed regarding order status and following up to be sure everything was as expected. Superb product, amazing people.” – Kacey, New Mexico
As a family jeweler, we spend time with each customer, helping them understand the 4Cs of diamonds (Carat, Cut, Clarity and Color), the differences in metal types (14K, 18K and Platinum) and everything in between. Our jewelry specialists are ready to assist each customer in making the perfect choice.
Anjolee is the only jewelry website with a unique customization system where customers can select between four types of precious metals, as well as various diamond carat weights, qualities and sizes. We also provide online customers with the latest shopping tools like Augmented Reality, 360-Degree Views and a 3D Experience.
Anjolee began in the 1960’s when its founder began designing his own jewelry and forming important relationships with wholesalers and retailers in New York. In 1977, the company was incorporated and relocated to Los Angeles. Twenty years later, the operation moved to Chula Vista,California, where it is based today. Other family members soon joined in and the manufacturing business steadily expanded. The company gained early recognition for its unique tennis bracelet designs and has been the leading manufacturer ever since.
In 2007, Anjolee launched an e-commerce division to serve the broader public. At this time, the business was named Anjolee in memory of the beloved mother of the founder’s two nephews. They combined “angel” with her first name of “Lee”,and altered the French “jolie” (beauty) to “jolee”. The name and brand known as Anjolee stands for enduring love, beauty and respect for quality.